Emergency Medical Services (EMS)

Wheelchair Mobility Assistance Vehicles

Wheelchair mobility assistance vehicles (MAVs) provide transportation for stable, alert patients to and from medical appointments, skilled nursing facilities, assisted living facilities, ambulatory care centers and hospitals. Our MAVs are modified vans with a lift to safely move patients in and out of the vehicle. Our MAV operators are CPR certified, but are not considered medical providers.

For assistance scheduling MAV transportation, please call 732-321-7700 and select Option 3.

Basic Life Support

Basic Life Support (BLS) ambulances respond to both emergency 9-1-1 calls and non-emergency requests for transportation. Our BLS ambulances are staffed with two Emergency Medical Technicians (EMTs) licensed and trained to provide basic life support care. This includes patient assessments, taking vital signs like heart rate and blood pressure, oxygen administration, choking care, cardiac arrest care including use of the automatic external defibrillator, splinting broken bones, wound care and bleeding management, childbirth and assisting patients with taking certain medications.

For emergencies, dial 9-1-1. For assistance scheduling non-emergency transportation, please call:

• MICCOM Communications Center at 201-883-7100 (Bergen County)
• JFK EMS Communications Center at 732-321-7837 (Middlesex, Monmouth, Ocean Counties)

Advanced Life Support

Advanced Life Support (ALS) units respond to 9-1-1 calls for patients who require advanced care. Our ALS units are staffed with two crew members who are either licensed paramedics or mobile intensive care nurses. In addition to basic life support care, our ALS providers assess patients using heart monitors, can perform advanced airway management skills, provide intravenous therapy, collect blood samples, give a broad range of emergency medications and treat more complex medical conditions. Our paramedics and nurses work directly with emergency physicians to ensure the highest quality prehospital care reaches our patients before they reach the Emergency Department.

For emergencies, dial 9-1-1.

Specialty Care Transport

Our specialty care transport teams are staffed by nurses, paramedics and EMTs, specially trained to provide ICU level care when moving between hospitals. Our EMS critical care teams are experienced providers trained to care for patients requiring complex treatment such as intra-aortic balloon pumps, Impella devices, blood transfusions, transvenous pacemakers, chest tubes, surgical airways, ventricular assist devices, extracorporeal membrane oxygenation (ECMO) and fetal heart monitoring.

For assistance arranging specialty care transport, please call:

• The Hackensack Meridian Health Transfer Center for all transfers to/from our hospitals at 855-367-4862 (HUMC site) or 866-515-4911 (JSUMC site)
• The MICCOM Communications Center 201-883-7100 (Bergen, Hudson, Passaic, Essex Counties)
• JFK Communications Center at 732-321-7837 (Middlesex, Monmouth, Ocean Counties)

Air Medical Transport

Hackensack Meridian Health Air Medical Services, AirMed One and AirMed Two, provide emergent air medical lifesaving transportation of the critical and injured in our community. In addition to providing rapid scene transportation for trauma, stroke and cardiac events, our team specializes in inter-facility transportation between hospitals. Equipped with a full range of technology and advanced medical equipment, our aircraft are configured to mirror that of the most sophisticated intensive care units. The program operates under the FAA Part 135 Certificate held and operated by our partner Air Methods.

For assistance in arranging air medical transportation:

• Call 9-1-1 for emergencies - police, fire, and EMS can request helicopter transportation
• For patient transfers to and from Hackensack Meridian Health hospitals, please call the Transfer Center at 844-SEND2HM
• For all other requests, call HMH Flight Operations at 551-996-HELO (4356)

EMS Dispatch

Hackensack Meridian Health operates dispatch centers throughout New Jersey to support both HMH EMS and non-HMH EMS agencies. Our dispatchers are standing by 24 hours a day, 7 days a week to assist with patient transportation and emergency call screening needs.

• For emergencies, dial 9-1-1
• For JFK EMS dispatch, call the JFK Communications Center at 732-321-7837
• For HUMC EMS dispatch, call the MICCOM Communications Center at 551-996-4141

EMS Training

Hackensack Meridian Health offers comprehensive Life Support Training Services for both community members and health care professionals, including CPR training, EMT training, continuing education, and much more!

• For Hackensack University Medical Center EMS classes, you can view our schedule here.
• For JFK University Medical Center Training Center classes, you can view our schedule here.
• For Jersey Shore University Medical Center Life Support Training Center classes, you can view our schedule here.