Pay My Bill
Hackensack Meridian Health offers multiple convenient ways to pay your hospital bill. Whether its' online via our MyChart patient portal, over the phone, or by mail, we're here to make the billing process as seamless as possible.
Pay Online
Pay online through your MyChart account by logging in. Don’t have a MyChart account? Select “Pay as Guest” or set up an account via “Sign Up and Verify” to engage with your chart, send messages, and pay your bill.
- VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER are accepted.
- You can also pay by check, using your routing and checking account numbers.
Pay by Phone
- You can call us at 551-996-1960 and use our automated phone system 24 hours 7 days a week.
- If you would like to speak with a customer service agent to process your payment, please call us at 551-996-1960, during normal business hours 8 a.m. to 5 p.m. Monday through Friday.
- Payments made after 5 p.m. will not be processed until the next business day.
- This transaction will appear on your bank statement with Company Entry Description of: "EPAY HOSP"
Pay by Mail
- You can mail in your payment with the payment stub at the bottom of your statement to: PO Box 48028 / Newark, NJ 07101-4828
Billing Questions and Explanations
Billing and Collection Policy (PDF)
You can reach our Customer Service Team at 551-996-1960 with any questions on your hospital statement regarding recent charges, account balance, or how to set up an interest free payment plan. Our Customer Service Representatives are available 8 a.m. to 5 p.m. Monday through Friday.
For questions relating to your physician or physician group statement, please call the number listed on your physician statement.
Understanding your Patient Balance
Your insurance provider will send you an Explanation of Benefits (EOB) that shows how a claim was processed and what you owe. Your balance typically includes the following:
- Copayment (Copay): A fixed amount you pay for a specific healthcare service, like an office visit. This amount is set by your insurance plan and can vary depending on the service.
- Deductible: The amount you must pay for covered services each year before your insurance plan begins to pay. Once your deductible is met, you typically only owe a copay or coinsurance for future services.
- Coinsurance: The percentage of costs you pay for a service after meeting your deductible. For example, with 20% coinsurance, you pay 20% of the bill while your insurer pays 80%. This continues until you reach your plan's annual out-of-pocket maximum.