When & How to Use Telemedicine if You’re Feeling Sick

Updated: 12/12/2022

Hackensack Meridian Health’s HMH NOW telemedicine app is an option. You can download the app on your mobile device by searching “HMH NOW” in your app store.

Once registered you can:

1. Initiate a visit
2. Select a doctor
3. Request a video call or voice call
4. Upload pictures if it’ll help identify any underlying issues

Doctors are available 24/7, including holidays.

When to Use Telemedicine

Telemedicine is a good option when you have mild cold, COVID-19 or flu symptoms, or have been exposed to COVID or the flu to determine if further testing is needed.

You might use telemedicine if you’re experiencing the following minor symptoms or illnesses:

• Mild cough / respiratory infection
• Fever
• Chills
• Sore throat
• Ear infection
• Conjunctivitis (pink eye)
• Allergies

Telemedicine is also a great option for prescription refills and new prescriptions, like antibiotics for an infection. Some medications may require an in-person evaluation in order to be prescribed. 

When Not to Use Telemedicine

For urgent or life threatening emergencies where time is of the essence, call 911 or go to the nearest emergency department immediately.

Overall, telemedicine is a great tool to reduce the spread of germs. People can seek medical guidance from board-certified physicians from their own home. This reduces the amount of exposure that happens in the waiting room, through public transportation and to health care providers who evaluate you in-person.

Next Steps & Resources:

• Register for telemedicine through HMH NOW
• Get timely updates on COVID-19 from the CDC.
• Know when to go to the emergency department.

The material provided through HealthU is intended to be used as general information only and should not replace the advice of your physician. Always consult your physician for individual care.