No, MyChart is a free service, providing patients with secure online access to their medical records and communication tools.

Only current patients of Hackensack Meridian Health can have access to MyChart. If you aren’t yet a patient, we invite you to become one by reaching out to make an appointment.

Patients can gain access when they have an appointment or when they leave a hospital. At your point of care, you will receive an activation code to create your account.

When you receive the activation code, you can create your account by going to this page to complete your account activation.

This code allows you create your own user ID and password.

If you don’t have an activation code, you can request an activation code. We ask for more information to verify your identity. This information is verified through Experian. If you have a security lock on Experian, the activation will fail. You will need to contact your physician’s office for an activation code.

You can sign up for free email through a number of free services, including Gmail.com or Outlook.com.

Yes. We need an email address to send you an activation code and to send you updates when new information or results are available.

You can also reset your password and username name if you forget.

You can cancel your appointment and reschedule it by calling your provider's office.

You can request a medication refill through MyChart. Not all medications are available to be refilled via MyChart so call your provider's office if medication is not available to refill.

We want to hear from you and address any concerns you may have. Please email us at https://www.hackensackmeridianhealth.org/en/contact-us. We value your input and feedback.

You can find help if your forgot your password or forgot your username here.

If you still need help after this, call us at 551-996-1046.

You can update your email address when you log in to MyChart. Select Preference in MyChart and update your email there. If you are not able to log in to MyChart, please call us at 551-996-1046.

To receive a new activation code, please contact your physician's office or call us at 551-996-1046.

Proxy access allows a person to access data in another person's medical record. Typically, parents will use this to access their children's accounts so they can schedule appointments check immunizations, reorder medications, and coordinate other health-related information for their children. Adults may also use it to access an older parent or relative's record. This is particularly useful for helping older adults monitor medications and appointments. This communication is done using a HMH MyChart account and is restricted to non-urgent matters. Proxy access is granted once an authorization form has been completed and processed.

Submit Proxy Request Forms:

Download the appropriate form and mail it to:

Hackensack University Medical Center
Health Information Department
30 Prospect Avenue, Hackensack, NJ 07601

By Fax: 732-361-9213

Access to Minor's Records

Access to MyChart accounts for patients under the age of 18 requires a signed Proxy Access form (English | Spanish).

For those under the age of 12, the parent or guardian will receive full access to the account upon completion of the form. The minor’s physician’s office can grant access after the form is completed.

Or if you are not in a physician office for access to the minor’s MyChart, you can fill out the form and mail to:

By Mail:
Hackensack Meridian Health Network
Health Information Department
30 Prospect Avenue, Hackensack, NJ 07601

By Fax: 732-361-9213

For parents or guardians of patients 12-17, limited access can be granted by the physician's office once the teen, physician and parent/guardian complete and sign the form. The office staff can then complete the proxy access request after the form is signed.

Proxy access is automatically terminated on the 18th birthday. The teen can create their own account at that time.

Adult-Adult Proxy

Adult-Adult proxy access allows another adult full access to the HMH MyChart account of a Hackensack Meridian Health patient who is 18 years of age or older. In order to obtain access, both the patient and proxy must complete and sign the HMH MyChart Adult Proxy Form (English | Spanish). The proxy's access is terminated when the patient makes a written request to terminate access or revokes access from within their MyChart account.

Yes, you can request your medical records via MyChart by completing the online form. Once your request has been processed, you will receive a notification that your records are ready for download. Click the 'Load More Results' button to view more test results.

Hackensack Meridian Health shares this information to you as soon as it is available.

You may be receiving your results before your provider is able to review them with you. Please know, your providers will be in touch with you within a few days of your test results to discuss the findings with you.

If you prefer to review your results with your provider, you can choose to wait to look at your results until your provider contacts you.

If you are undergoing multiple tests, some results may be available sooner than others due to each test’s different processing time.

Not all abnormal test results are clinically significant, and some test results may be more difficult to understand. Regardless of the results, our providers will contact you to discuss the findings.

If you have questions or concerns regarding your lab and test results, you can send a secure message to your provider through MyChart or contact their office directly.

Yes, when your physician releases new test results, they may send you a note attached to your results or a secure patient message to help you understand the significance of the test result. They also may recommend you make a follow-up appointment or provide you with additional instructions.

Please contact your provider's office or send us an email.

Yes. You can send a secure message through MyChart.

Preventive Care procedures are suggested based on your age and gender and in some cases a specific diagnosis you may have. You are encouraged to discuss this information with your physician during your next visit.

The "Last Done" date on your Preventive Care procedure may not have been recorded if the procedure or test was not performed at Hackensack Meridian Health. If you see a date that is inaccurate for a Preventive Care procedure performed at Hackensack Meridian Health, please discuss it with your physician at your next visit so the record can be updated.

If you see any inaccurate information in your medical record, please submit a Request for Amendment of Protected Health Information Form (please make the form as the link) and send it to:

By Mail:
Director of Health Information
100 Tormee Drive Second Floor, Office # 838
Tinton Falls, NJ 07712

By Fax: 201-854-8360

Inpatient admission encounters and notes stay in MyChart for a year. If you need a copy of your records from an inpatient encounter that is more than a year old, you may request your medical record here.

If you are a new, prospective HMH team member and are looking for test results or questions about pre-employment screenings, the following Team Health locations can be called.

Team Health

Yes, Proxy access allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Access Form from The MyChart Access Forms page and return it to the Hackensack Meridian Health Health Information Department to request access to this convenient service.

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

Prescriptions written by non-Hackensack Meridian Health physicians or physicians who do not utilize our EPIC system will not appear on your medication list.

You should provide the following information for a prescription renewal:

• Your preferred pharmacy.
• The number of pills (30 or 90 day supply).
• The number of refills for the prescription.
• The method by which the renewal should be processed (i.e., should it be called into the pharmacy or mailed to your home).
• Any new allergies that you have experienced.

Many people on your health care team are involved with these types of requests.

Every attempt is made to process prescription renewals within 24 hours of receipt during normal business hours. If you submit your request on a weekend or holiday, it will be received and processed the following business day.

Only medications that have been prescribed by a Hackensack Meridian Health physician from your clinic can be renewed through MyChart. Otherwise, the "Request a refill" link will not appear

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password.

You can view our privacy policy.

We aim to protect your privacy and security of your information. While logged into MyChart, if there is no activity after 15 minutes, you are automatically logged out.

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. Contact your physician’s office for a new code.

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

Hackensack Meridian Health offers multiple ways to pay your hospital bill. Patients can pay online or call us at 551-996-1960 and use our automated phone system 24 hours 7 days a week. For additional questions, please visit Patient Billing Information.