Urgent Care with Behavioral Health
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Address
Hours
Please be advised that we will be open during the holidays with adjusted hours as follows:
Christmas Eve and Day: 8 a.m. - 4 p.m.
New Year's Eve: 8 a.m. - 6 p.m.
New Year's Day: 8 a.m. - 4 p.m.
Contact
Feeling Depressed, Stressed, Anxious?
Walk-In Care and Answers When You Need Them
Experiencing occasional depression, anxiety or stress is normal, and most people have these feelings for brief periods that pass and do not interfere with their daily lives and relationships.
However, if these feelings linger for more than a few days or become persistent, talking to someone who can answer questions and provide guidance is often helpful.
Our location offers walk-in care and a convenient option for individuals and families to get answers in a safe setting associated with the region’s top-ranked hospitals, including Jersey Shore University Medical Center and the area's top doctors.
When you or a loved one aren’t feeling like themselves, we’re here to help in a welcoming and trusted environment.
Conditions and individuals we treat:
- Depression
- Anxiety
- Stress
- Mood disorders
- Children, adolescents, adults and older adults age 5 years of age and older (children 5 - 14 only seen from 8am to 4pm weekdays)
What is Behavioral Health with Urgent Care?
Traditional urgent care centers have been around for over 40 years, providing quick and affordable walk-in care for life’s minor bumps, bruises, coughs, and colds.
Hackensack Meridian Health was the first in the nation to develop the same for minor mental and behavioral health issues and concerns. This simple and new model of care combines both traditional medical urgent care services with behavioral health services for minor mental, behavioral, or mood-related concerns and issues because your mental health is as important as your physical wellness.
Urgent care with Behavioral Health does not replace your regular psychiatrist or mental health professional or when going to the nearest hospital emergency room is necessary.
Why Both Services Together?
By combining medical urgent care services with behavioral health expertise, we can provide a thorough evaluation and diagnosis of physical medical conditions and mental health-related issues.
In many cases, symptoms like depression could be related to an underlying or undiagnosed medical condition (like a thyroid condition, hypertension, or chronic illness).
By visiting our office, our clinical team is equipped to identify medical conditions that may impact mental or behavior and understand and treat behavioral health conditions.
Conditions and situations when visiting an emergency room would be appropriate:
- Suicide or self-harm
- Violent or erratic behavior
- Substance-related issues
- Schizophrenia, Bi-Polar or personality disorders
A Familiar Feel
When you arrive, our location will look and feel familiar because it is a traditional urgent care center in every way, with the addition of specialized experts in mental health.
Upon check-in, we have a separate and discrete waiting area for individuals visiting for behavioral health services.
Once in an exam room, our care team and process will include:
- Exam by our board certified physician for any medical concerns
- Consultation with specialized behavioral health nurses and licensed, certified social workers
- If necessary, a telehealth consultation with a board certified psychiatrist to determine level care and treatment needed
Our goal is to stabilize the individual, address concerns, provide treatment at the site, direct them to an appropriate level of care (which may be the hospital ED), or help schedule an appointment with a behavioral health professional.
Transitional or “Bridge Care” Services
A unique service we provide is follow-up care and assistance to assure that individuals are feeling well and also be a point of contact after a visit.
These transitional, or bridge care services, provide a level of comfort and support for our patients and families, knowing they are not alone after a visit with us. We know navigating mental health services may be unknown and confusing, so we developed “Bridge Care”.
We may prescribe or refill medications for depression as needed, but we do not prescribe controlled substances and benzodiazepines that require a higher level of oversight and medical supervision.
If you’re experiencing any of the below symptoms and your regular psychiatrist, psychologist or therapist is not available, Hackensack Meridian Urgent Care with Behavioral Health can help:
- Anxiety, stress or perceived panic attack
- Loss of interest in doing things you typically enjoy
- Trouble focusing, loss of appetite, feelings of isolation
- Flare-ups from known mood disorders
- Change in conduct, hyperactivity or attention issues in children ages 16+
Patients with more serious symptoms or those in some level of crisis such as thoughts of suicide, trouble with drug or substance abuse or those who are experiencing delusional symptoms (unable to differentiate what is real versus imagined) will need to go to a Behavioral Health clinic, professional, or a local Emergency Room that is equipped for a higher level of behavioral health care.
If you are experiencing any of the below, seek treatment in an Emergency Room.
- Thoughts of suicide or self-harm, or harming others
- Violent, erratic, or aggressive behavior
- Drug or substance withdrawal and detox
- Schizophrenia, Bi-Polar or personality disorders
Visiting Our Neptune Urgent Care Center for Traditional Medical Needs
At Hackensack Meridian Health, we understand that life is unpredictable and health concerns can arise at any time. That's why we are here to provide you with prompt, high-quality medical care 365 days a year when you need it most.
Our Urgent Care facilities are staffed by a dedicated team of experienced healthcare professionals who are trained to a high standard in order to deliver exceptional medical services to patients of all ages. Whether you have a minor injury, a sudden illness, or need immediate attention for a non-life-threatening condition, we are ready to provide you with the compassionate care you deserve.
We are committed to treating your ongoing adult and pediatric urgent medical needs including:
- Cold & Flu, Allergies, Earaches, Sinusitis
- Stitches, Sprains & Strains
- Pediatrics - 4 months and older
- X-Ray on site
- Lab: Strep, Flu, COVID-19, Mono and Urinalysis, etc.
- ECG or EKG - Electrocardiogram
- Urinary Tract Infections
- Earwax Removal
- School and Sports Physicals
- DOT / CDL Exams
- Walk in to the Neptune location for treatment of Depression, Anxiety and Mood disorders
Pediatric Care
Hackensack Meridian Health Urgent Care are committed to providing compassionate care to our youngest patients, especially when their pediatrician’s office is closed during evenings, weekends and holidays.
We understand the unique needs of children and their families, and strive to create a welcoming atmosphere that promotes both their physical and emotional well-being.
Our team of compassionate physicians and clinicians provide an expert and comprehensive range of medical services, ensuring your little one receives fast and reliable care for all of their health needs. For more information on our network Pediatric offerings, click here.
Services available at our Neptune location include:
- Sick visits
- Vaccinations
- Broken bones
- Cuts, scrapes, wounds and burns
- Sprains and strains
- Allergic reactions
- Headaches and migraines
- Pinkeye, corneal abrasions and other eye problems
- Rashes and bug bites
- Fevers
- Ear infection
- Cases of dehydration requiring intravenous fluids
- Diarrhea, vomiting, stomachache, and other gastrointestinal problems
- Foreign body removal
- Asthma, bronchitis, and other respiratory illnesses
Urgent Care is for injuries or illnesses that are not life threatening. Therefore, we recommend going to the Emergency Department with the following conditions:
- Chest pain
- Difficulty breathing
- Uncontrolled bleeding
- Loss of consciousness
- Sudden loss of vision or blurred vision
- Acute mental health issues or suicidal feelings
- Change in mental status or stroke symptoms
i.e. Sudden numbness or weakness of the face, arm or leg, sudden confusion, difficulty speaking or understanding what is being said. Sudden loss of balance or loss of coordination.
We offer a wide range of point-of-care on-site lab testing and can send out any specimen to a medical laboratory when necessary.
- Cultures, swabs, blood draw
- PPD
- Titers
- COVID-19 testing
- Rapid influenza A&B testing (results in 15 minutes)
- Rapid mononucleosis screening (results in 15 minutes)
- Rapid strep (results in 5 minutes)
- STD
- Urine pregnancy test
- Urinalysis
We will instruct you on the proper follow up for your specific injury/illness. After your Urgent Care visit we encourage all patients to follow up with your primary care doctor. However, if your symptoms persist and you are unable to make a timely appointment with a primary care doctor, please revisit our Urgent Care.
- If you are in need of a primary care doctor, click here for a recommended list.
UCA Accred
itation
All Hackensack Meridian Urgent Care and Urgent Care PLUS locations are accredited by the Urgent Care Association (UCA) Accreditation Program, demonstrating our commitment to providing the highest level of quality care to our patients and the communities we serve.