Patient and Visitor Information
Our team listens and provides family-centered care, creating a trusting relationship with patients and their families. We work collaboratively, at every stage of the medical journey, so that your child’s experience is perfectly tailored to their unique needs. Child life specialists and social workers are also available to provide education and emotional support for both children and their families.
Contact Us
Main (General Information)
Call 732-775-5500
Advance directives are documents you create to describe the extent of medical treatment you want to receive—or not to receive—should you become unconscious or too ill to communicate. Though the topic may be difficult to discuss, your wishes are important. We recommend that you discuss advance directives with your spouse, other family members, physicians, nurses, and clerics while you are feeling well and thinking clearly.
Bioethics is the discipline that addresses ethical issues that arise in the health care setting, including those related to life and death, cure and comfort, truth telling and trust reflected in patient care and decision making.
You can sign into MyChart, our online patient portal to see your records. Or you can request copies from the hospital's Health Information Department.
Improving patient care by focusing on key quality and safety indicators is integral to achieving Hackensack Meridian’s overall quality and safety objectives. It is an interdisciplinary, multi-party effort, one that encompasses the entire organization – including physicians, nurses, support staff, administration personnel and board members – all working in partnership to improve the quality and safety of patient care.
Many patients are required to obtain pre-admission testing prior to their scheduled procedure(s).
At Jersey Shore University Medical Center, there are two locations where pre-admission testing occurs:
HOPE Tower (located directly next to the main Jersey Shore University Medical Center building)
19 Davis Avenue
Neptune, NJ 07753
Amdur Pavilion at Jersey Shore University Medical Center
1945 NJ-33
Neptune Township, NJ 07753
The location where your testing will occur is dependent upon the procedure.
Where to Go for Pre-Admission Testing
Your care team will inform you if scheduled testing is required or if walk-in testing is an option. If your care team does not contact you regarding scheduling your testing, please obtain your testing at HOPE Tower.
HOPE Tower Testing
- Online scheduling is available for most blood/lab work and EKG tests. We highly recommend scheduling ahead as this reduces wait times. If advance scheduling is not possible, walk-in testing is available for blood/lab work, EKG and x-rays. Book your appointment online now.
- Call 732-776-4698 to schedule:
- Ultrasound
- Bone Density
- CT Scan
- MRI
- Nuclear Medicine
- Port Checks
Laboratory questions: 732-776-4499
Radiology/imaging questions: 732-897-3806
Amdur Pavilion Pre-Admission Testing (Scheduled Testing for Procedural Patients Only)
- Blood/Lab Work
- EKG
- Chest X-Ray
- Cardiac 30-Day Follow-Up (ECHO and EKG)
- Joint Replacement Classes (Wednesdays at 1 p.m. / Thursdays at 7:30 a.m.)
- Anesthesia Evaluation
- Carotid Dopplers
Contact the pre-admission testing department at Amdur Pavilion: 732-776-3680
Hackensack Meridian Health is committed to providing individuals with disabilities full and equal access to services and treatment. Under the Americans with Disabilities Act (ADA), Hackensack Meridian Health welcomes the use of service animals by any person with a disability.
Our goal is to help you get settled and feel comfortable as quickly as possible. On the day you arrive at Hackensack University Medical Center, you will be greeted by an Admissions and Registration receptionist.
Please have with you:
- Current Insurance Card(s): including Medicare and the current month’s Medicaid card.
- Separate Form of Photo Identification: such as your driver’s license, Passport, etc, that shows proof of address as well.
- Copy of Your Advance Directive (Living Will): If you do not have one, we will provide you with information regarding an Advance Directive.
- The Patient at Home Medication List: should be completed and brought with you.
- Any Required Managed Care Referral and/or Pre-certification Forms (if necessary)
- Employer Information for Workers Compensation Claims and Claim Number (if available)
- Automobile Insurance Card for Automobile Accident Cases
- Responsible Party Information (the guarantor- the person responsible for the bill)
- Military Medical Card (if you are a veteran)
From the North
Take the Garden State Parkway South to Exit 100A. Follow Route 33 East (also Corlies Avenue) for approximately 3.1 miles. The parking entrance for Jersey Shore University Medical Center will be on the left.
Take Route 35 South to Corlies Avenue (also Route 33) in Neptune. Turn Right onto Corlies Avenue heading West (Route 33) for approximately 1/2 mile. The parking entrance for Jersey Shore University Medical Center will be on the right.
Take Route 18 South to Exit 8a – Route 33 East. Route 33 is also Corlies Avenue. Follow approximately 1/2 mile. The main parking entrance for Jersey Shore University Medical Center will be on the left at the 2nd traffic light.
From the South
Take the Garden State Parkway North to Exit 100A. Follow Route 33 East (also Corlies Avenue) for approximately 3.1 miles. The parking entrance for Jersey Shore University Medical Center will be on the left.
Take Route 35 North to Corlies Avenue (also Route 33) in Neptune. Turn Left onto Corlies Avenue heading West (Route 33) for approximately 1/2 mile. The parking entrance for Jersey Shore University Medical Center will be on the right.
From the East
Follow Corlies Avenue (also Route 33) for approximately 1/2 mile. The parking entrance for Jersey Shore University Medical Center will be on the right.
From the West
Take Route 33 East to the Route 33/34 Circle. Continue East on Route 33 (also Corlies Avenue) for approximately 6 miles. The parking entrance for Jersey Shore University Medical Center will be on the left.
Take Route 195 East to Exit 36. Follow signs to Garden State Parkway North (approximately 1 mile after exit). Take the Garden State Parkway North to Exit 100. Follow Route 33 East (also Corlies Avenue) for approximately 3.1 miles. The parking entrance for Jersey Shore University Medical Center will be on the left.
Directions to our Outpatient Services & the Amdur Ambulatory Care Center
From the East
Take Route 33 West and pass Walgreen’s on your right and make the 2nd right into the Amdur Entrance. This entrance is right before the red light. Please proceed straight for our complementary valet or make an immediate right for surface lot parking.
From the West
Take Route 33 East and make left into the hospitals main entrance (at light) and stay left on the loop road. Follow that around the parameter of the campus following the signs for “Amdur Parking”. You will make a right directly after the parking garage and travel back toward 33. You will see parking spaces throughout this area. You are encouraged to use valet which is complementary. Make a right at the end of the building and then another right to valet.
Your physician will provide you with specific instructions for your procedure including, but not limited to, the date and time of your appointment.
Physician Recommendations
Your physician may recommend that you have risk assessment (medical clearance) by a Hackensack Meridian Health Hackensack University Medical Center physician to determine how well you will tolerate a procedure based on your medical condition.
You need to notify your insurance company
You and your physician must advise your insurance company of your scheduled admission and/or surgical service. Many insurance companies require pre-certification prior to admission date. Please contact your insurance company at least three days prior to the surgery to confirm that the service has been properly pre-certified and that the pre-certification number has been obtained. If it has not been obtained, contact your physicians office and inform them. PROPER PRE-CERTIFICATION WILL ENSURE THAT YOUR SERVICE WILL NOT BE POSTPONED. Medicare and Medicaid patients do not require pre-certification.
Notice of health information practices
If this is your first visit to Hackensack University Medical Center, you will be given a copy of our Notice of Health Information Practices. The notice describes how information about you may be used or disclosed and how you can get access to this information.
Restrictions with anesthesia / sedation
If you have been informed by your physician that you will be given general anesthesia or sedation, you may not operate a car. Please make arrangements for transportation to and from the hospital.
Do not bring any valuables
Jewelry and other valuables should be left at home. If you are staying overnight, you only need personal essentials such as robes, slippers, glasses, dentures, etc.
Pre-admission testing
If the surgeons office instructs you to have pre-admission testing at the medical center, please call to schedule an appointment at 551-996-2099.
Information about “speak up” is available
Ask us about the “Speak Up” program, sponsored by the Joint Commission on Accreditation of Health care Organizations.
What is Registration?
Registration is a process where you check in with us at specific registration desks each time you visit a specific service area within the hospital. Stopping at the Registration Desk ensures that your demographic and insurance information for each appointment is complete and accurate.
Do I have to stop at Registration every time I visit the hospital?
Yes. Depending on the treatment or service you will be receiving will determine if you need to stop at each visit or only once per month. At the initial registration they will inform you. This process enables Hackensack University Medical Center to confirm that both your demographic and insurance information has not changed or , if necessary, update our records if there have been changes since your last visit.
How does Registration work?
At the time of the registration you will meet with a trained Ambulatory Registrar who will review your demographic and insurance information to ensure that the information is accurate. They will also ask for and copy the insurance card and photo identification. At the time they may ask for any out-of-pocket payment that you are responsible for, your prescription, referral and / or any other forms that may be required. After the initial registration any required subsequent registration will be quicker, providing all of the information is available or the same. At the end of the registration the Ambulatory Registrar will advise you to return to the waiting area to wait for your test or clinical visit. Our goal and intention is to expedite the process and ensure that all information is correct to avoid any future billing problems that could be avoided upfront.
Why is Registration necessary?
Accurate registration benefits everyone, including patients/guarantors, providers and insurance companies during this process. Your information in our records is confirmed or updated to ensure accurate claim submissions with your insurance.
What information will I need to bring?
Please bring your current insurance card(s) and insurance address to your appointment. If your visit is related to an accident, worker’s compensation, employment examination or other special purpose, please bring the appropriate coverage information including any pertinent forms your physicians need to complete. Please inform your registrar whether your spouse works or if you have multiple coverages so that we can determine which insurance should be primary.
Do I have to make a payment before I receive services?
You will be asked to make a payment based on your insurance company’s co-pay, deductible, and/or co-insurance. If you have no insurance you will be expected to make an advanced deposit for a non-emergency/elective visit. You will receive a courtesy call 72 hours or more prior to your scheduled visit to provide you with option of paying over the phone to expedite your registration or you may call Financial Clearance for Ambulatory registration at CALL 551-996-4733 to discuss payment plan options or request to speak with a Financial counselor for Healthcare Assistance options if qualified.
What if my visit is work or accident related? Do I still need to stop at Registration?
Yes. Please provide the registrar all requested data regarding your Worker’s Compensation and No-Fault carrier information. Informing Registration that your visit is work or accident related will ensure that your claim is processed in a correct and timely manner.
What if I do not see a doctor but have lab tests or x-rays done instead, do I still need to stop at Registration?
Yes and in addition to the insurance card and photo identification you must bring a prescription from your physician which also includes the diagnosis. Without this we cannot promise you that we will be able to perform the service for you . If your services requires a Pre-cert or referral, please ensure that you provide this data if your ordering physician has not done so.
Will I have to sign anything?
Yes. You may be asked to sign an Out Patient Consent to treat which is valid for one year from the date signed for any outpatient service . This document includes giving Hackensack University Medical Center the authority to release information to your insurance company on your behalf. You will also have to sign a Financial Agreement form where applicable.
Will I receive anything at Registration?
Yes. You will receive the Notice of Patient Privacy statement, the Patient Bill of Rights t(only at your initial visit good for all future services ), and a receipt for any payments made as well as other forms that may be applicable to your visit.
I was just here last week and none of my information changed. Do I still need to register?
Yes. For your safety, but you will be “express registered “ Registering for each visit will help us ensure we have correct, current information in your medical record. It usually takes less than a minute to check in and we may have information for you (routing instructions, for example). This will help speed up your visit and get you to your appointment promptly
Should I arrive early for my visits?
Yes. Please arrive approximately 15-20 minutes prior to your scheduled out-patient appointment. Specific departments will advise you for other arrival times.
Hackensack Meridian Health hospital visitation policies follow the recommendations from the New Jersey Hospital Association.